Terms of Service

Article 1 (Scope)

These Terms set out the conditions for the use of iCAN Fan Club (the "Service") operated by Cinderella entertainment Co., Ltd. (the "Company"), between the Company and the members who use the Service ("Members"). Members shall use the Service after agreeing to these Terms.

Article 2 (Description of the Service)

The Service provides Members with the following.

1. Access to exclusive content (videos, galleries, announcements, etc.)
2. Granting of benefit tickets, and exchange and purchase of items at the EXCLUSIVE Store
3. Other features determined by the Company

What is provided and the pricing plans differ by membership class (free / standard / premium, etc.).

Article 3 (Membership Registration)

1. A person wishing to join applies by registering their family name, given name, kana, nickname, email address, password, and date of birth in the form prescribed by the Company.
2. If the registered information is false, the Company may restrict the use of the Service.

Article 4 (Fees and Validity Period)

1. The fees, billing cycle, and validity period of paid plans are as displayed on the Service.
2. Paid plans are automatically renewed and automatically charged. Payment is made through the payment service provider used by the Company (Stripe).
3. Members can cancel at any time from My Page (Stripe Customer Portal). If you cancel before the next payment date, no further charges will be made (no pro-rated refunds are provided).
4. Management of card information, issuance of receipts, and similar matters are handled by Members themselves through the Stripe Customer Portal.

Article 5 (Benefit Tickets and the EXCLUSIVE Store)

1. A benefit ticket is a right within the Service used for exchange for items and similar purposes. It cannot be exchanged for cash or transferred to a third party.
2. Each item at the EXCLUSIVE Store is offered either in exchange for benefit tickets or for purchase by credit card. The method of offer and the benefit tickets or price required are displayed on each item page.
3. Purchase by credit card is limited to Members of the Service. Free Members can also purchase. If the Member class that may purchase is set for an item, it is displayed on the item page. Delivery is within Japan only.
4. An order for an item purchased by credit card is confirmed when payment is completed on the Stripe payment page. The price, shipping fee, quantity limit, application deadline, shipping timing, and similar terms are those displayed on the item page and the checkout screen.
5. An expiration date may be set for benefit tickets.

Article 6 (Special Provisions on Purchases and Returns of Goods)

1. For paid plans and digital content, refunds for the customer's own reasons are not accepted. However, this does not restrict cancellation of the prescribed membership plans, or rights to rescission, refund, and the like recognized by law.
2. For items at the EXCLUSIVE Store purchased by credit card, cancellations, returns, and exchanges for the customer's own reasons after payment is completed are not accepted.
3. If an item is defective or damaged, the quantity is short, or the wrong item is delivered, please contact the Company as soon as possible after arrival, as a guide within 8 days, with the order number and a description of the situation. The Company will review the matter and, in accordance with law, guide you through measures such as exchange, sending the missing items, or a refund. Where the Company is responsible, the Company bears the necessary return or re-shipment fees.
4. If a replacement cannot be prepared, the price of the item concerned and other amounts paid will be refunded. If the whole order is rescinded due to the Company's responsibility, the shipping fee you paid will also be refunded.
5. If you are unable to view or download content, please contact us through the inquiry form. The Company will review the matter and respond appropriately.
6. This Article does not restrict the rights of Members recognized by law regarding non-conformity with the contract, non-performance, and other matters, including where the above contact guideline has passed and for items limited in quantity or time.
7. For the contact information and details of the return and refund procedures, please see the "Notation Based on the Act on Specified Commercial Transactions."

Article 7 (Prohibited Acts)

Members must not engage in any of the following.

1. Copying, reposting, recording (video or audio), public transmission, or redistribution of exclusive content
2. Reverse engineering or other analysis of the Service
3. Harassment, defamation, or impersonation directed at other Members, third parties, artists, or the Company
4. Unauthorized access, and sharing or sale of accounts
5. Acts that violate laws or public order and morals
6. Any other act the Company deems inappropriate

Article 8 (Rights in Content)

Copyright and other rights in the content provided on the Service belong to the Company or the rightful holders. Members are permitted to use the content only for private viewing.

Article 9 (Personal Information and Cookies)

The Company handles Members' personal information, cookie information, and the like appropriately in accordance with the Company's Privacy Policy. The Service does not jointly use personal information with external platforms.

Article 10 (Withdrawal)

1. Members may withdraw at any time by following the prescribed procedure.
2. After withdrawal, Member information is anonymized one year after withdrawal, in accordance with the Company's Privacy Policy. Payment-related records are retained for seven years as required by law.
3. Benefit tickets held at the time of withdrawal expire, and no refund or transfer is made.

Article 11 (Changes, Suspension, and Termination of the Service)

When the Company changes the content of the Service, or suspends or terminates its provision, the Company will, in principle, notify Members in advance. In urgent or other unavoidable circumstances, the Company will notify them afterwards. For orders already formed and membership services already paid for, the Company will act in accordance with the terms of the contract and the law. The Company's liability for damages is governed by the next Article.

Article 12 (Disclaimer)

1. The Company does not guarantee the continuity, accuracy, or fitness for a particular purpose of the Service.
2. The Company is not liable for damages not attributable to the Company, such as failures of communication lines or facilities and force majeure.
3. Where the Company causes damage to a Member through a cause attributable to the Company, the Company is liable in accordance with law. For damage caused by the Company's slight negligence, the Company compensates within the scope of damages that would ordinarily arise. However, this limitation does not apply to damage caused by the Company's intent or gross negligence, damage to life or body, or cases where liability cannot be limited under law.
4. This Article does not restrict the rights of Members recognized by law, such as supplementary performance, price reduction, and rescission based on non-conformity with the contract.

Article 13 (Changes to These Terms)

The Company may change these Terms in accordance with the Civil Code and other laws. When doing so, the Company will make the changes and their effective date known by posting on the Service or other appropriate means, in accordance with law. For changes that require the Member's consent under law, the Company will obtain consent by the prescribed method.

The terms of a transaction for an item are those that applied when each order was confirmed.

Article 14 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan, and the Tokyo District Court shall have exclusive agreed jurisdiction as the court of first instance over any dispute relating to the Service.

Established: July 1, 2026
Revised: November 1, 2026
Effective: November 1, 2026
Cinderella entertainment Co., Ltd.